Privacy Notice

Last updated: May 20, 2025

Clap Academy Ltd, located at 23 Whitestone Way, Weatherill House Business Centre, New South Quarter, Croydon CR0 4WF, places the highest value on your trust. This Privacy Notice explains how we collect, use, share, and protect personal data, and outlines your rights in relation to your personal information.

This notice applies to your use of our website, mobile applications, APIs, and related services (“Services”). By using our Services, you agree to the terms of this Privacy Notice. If you do not agree, please do not use our Services.

What Personal Information We Collect
How We Collect Your Data
How We Use Your Data
Who We Share Your Data With
How We Protect Your Data
Overseas Transfers of Personal Data
Data Retention
Your Rights
International Users
Updates to This Notice
Contacting Us
Complaints to the Information Commissioner

1. What Personal Information We Collect

We collect personal data when you:

Create an account
Participate in courses
Communicate with support
Take part in promotions or surveys
Connect third-party services

Examples of personal data we may collect include:

Contact information (e.g. name, email, phone number)
Account and profile data
Course participation and progress
Payment and billing details (processed via secure third-party platforms)
Testimonials, reviews, shared content
Communications and support history

We also collect data automatically through your device, such as:

IP address and device identifiers
Browser type and settings
Usage statistics (e.g. time spent, clicks, and pages visited)

Approximate geographic location

2. How We Collect Your Data

We use various technologies, including cookies and similar tools, to gather information. These help us:

Provide and secure the Services
Understand how our Services are used
Personalise content and user experiences

You can manage your preferences through your browser settings or via our Cookie Policy.

3. How We Use Your Data

We process personal data:

To deliver and manage your learning experience
To communicate with you (e.g. course updates, support)
To process payments and maintain your account
To support career mentoring and employability services
For compliance, security, and service improvement

Legal bases for processing include:

Performance of a contract
Legitimate interests
Compliance with legal obligations
Your consent (when required)

4. Who We Share Your Data With

We may share your data with:

Trainers and support staff (as needed to deliver training)
Other students (where interaction is part of the learning experience)
Service providers (e.g. payment processors, customer support platforms)
Business partners and affiliates (only with your consent)
Authorities and regulators (where legally required)
Successor entities in the event of a merger or acquisition

We never sell your personal data.

5. How We Protect Your Data

We use industry-standard physical, technical, and administrative safeguards to secure your data. Access is limited to authorised staff and contractors who follow strict confidentiality obligations.

However, no method of data transmission or storage is 100% secure. We encourage you to use strong passwords and log out after using shared devices.

6. Overseas Transfers of Personal Data

If your personal data is transferred outside the UK or EEA, it will be protected by:

An adequacy decision by the UK government or EU Commission
Standard Contractual Clauses (SCCs)
Other appropriate legal safeguards

7. Data Retention

We retain your data only for as long as necessary:

To fulfil the purposes it was collected for
To meet legal and regulatory requirements
For auditing, statistical, or record-keeping purposes

When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under data protection laws, you have the right to:

Access your data
Correct inaccurate or incomplete data
Request erasure (in certain cases)
Object to or restrict processing
Data portability
Withdraw consent (where processing is based on consent)
Lodge a complaint with the ICO

You may also opt out of promotional emails at any time via the unsubscribe link.

9. International Users

By accessing our Services outside the UK, you consent to your data being processed and stored in the UK or other countries where we or our partners operate, subject to appropriate safeguards.

10. Updates to This Notice

We may update this Privacy Notice from time to time. Material changes will be communicated clearly. Continued use of the Services after updates constitutes your acceptance of the revised notice.

11. Contacting Us

For data requests, queries, or complaints contact our Data Protection Officer via email: dpo@clapacademy.co.uk

12. Complaints to the Information Commissioner

You can contact the Information Commissioner’s Office (ICO) if you believe your data rights have been violated: Website: https://ico.org.uk

Thank you for trusting Clap Academy.

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